ECS0008

12月 31, 2011

This curriculum for small-业务 managers and their employees brings a unique approach to customer service based on research into effective customer-业务 interactions. It frames customer service as relationships between people's customers and sales staff, employees and managers, and the 业务 and the community. The curriculum contains two workshops, one for delivery to adults and one for delivery to teens. Both come with detailed outlines for pre-workshop preparation by the instructor, a workshop checklist, script, PowerPoint slide show, activities and supplemental materials. The material is particularly well suited for delivery to small 业务es in rural areas.

Authors: Grace Wittman, Steve Hines, Sarah Schumaker, Susan Traver